Having taught unconscious bias workshop, I know there’s a difference between bias (which often shows up thoughts that end up in micro-inequities) and discrimination (which is often associated with racism and shows up in more overt behaviors. Usually training is focused on eliminating bias in the workplace. But what about in service and hospitality industries? A casual search of google shows that it’s common. For example, there was the Starbucks incident in April, which had an immediate financial impact–boycotts and protests–and which led to diversity training. So is anyone doing training on interactions with the client or customers and how damaging incidents of bias or outright discrimination can be to a corporate brand? This NYT articles discusses the risks:
